Showing posts with label Toyota dealerships. Show all posts
Showing posts with label Toyota dealerships. Show all posts

Thursday, 7 October 2010

A Moan About Toyota - Part Two

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On 25 September I grumbled about the crumbling keys for my RAV4, a problem I understand other people have had with other makes of car keys.

A couple of days later as requested, I took my logbook and driving licence to the local dealership who checked that I was the owner of the car (which was fair enough) and coughed up £70 for a new key (which I assumed was likely to be gold-plated). It will be here in two or three days the man said.

A week and a day later I called to see what was happening, and was told that the key had arrived just the day before (yeah, right!) and that I needed to book the car in so that they could programme the key. The cost of this would be another £45 and the ‘work’ would take about an hour and a half.

Why would programming a car key take an hour and a half I naively enquired and why so expensive? Well, the chap said, it’s expensive because we have to link your car to Toyota’s computer system (yeah, right!) but - wait for it - we do give your car a courtesy examination to see if everything is OK. That explained to me the £45 right enough!

So the car (or rather, it’s key) got booked in for one week later. In the meantime, I had the car serviced and given its MOT by a much less expensive service station. I happened to mention to the mechanic the business about my car key and the extortionate cost of its replacement and programming.

And then he saved me £45 with a piece of advice that was so simple, I almost kicked myself for not thinking of it.

Go get the key he said and take it apart. Put the innards from your old key into the new one and, hey presto, you’re fit to go! So I did exactly that.

I cancelled the appointment, got the key from the dealership (discovering that it was not, as I had thought, gold-plated), swapped the innards over and saved myself £45. When the battery from the ‘old’ innards gives up, then I can replace it with the one out of the unused ‘new’ innards.

So you too can share in this simple piece of advice, and save yourself some money when you car key starts crumbling!

Of course, it would make life simpler if Toyota and other car manufacturers would make modern car keys in such a way that they don’t crumble with wear!
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Saturday, 25 September 2010

A Moan About Toyota

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I feel like having a moan this morning. Not about the government, taxes, quangos, Teflon Blair or any of the other issues that have occupied the papers for the last few days.

No, I want to have a moan about Toyota. Or, more accurately, about their car keys and not their cars.

I drive a Toyota car and I’m very pleased with it. It is the eighth one I have owned and I have been very happy with all of them and none have ever given me a moment’s trouble. This current one is the best I have yet driven.

The problem is with the plastic-encased keys for my particular model. In short, they fall apart. I’ve now had two of them fall apart from what clearly seems to me to be a design fault.

So I called the dealer who sold me the car and asked them to fix me up with a new key. No problem sir, just pop in with your log book and driving license and pay us £118 and we’ll fix you up with a new key in two or three days. We’ll call you to bring your car in, we’ll take it to our service bay and programme the new key and, hey presto!, an hour later you are fit to go.

They sold me the car, so I now have to produce the log book and my driving licence when the man who sold it to me could be dragged out to identify me? They sold me a car for many thousands of pounds and now they want to charge me £118 for a new key to replace two that were obviously defective - and make me wait an hour to do it?

I wouldn’t want to sit and calculate how much money Toyota (or their dealers) have had from my cars. But it has made me cross to think that when something is so obviously wrong, they want to make a hefty charge to put it right.

Writing this blog and expressing my anger at what is, I admit a fairly trivial matter in the general scheme of things, is supposed to have made me feel better.

But it hasn’t!
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